Privacy policy
1. Introduction
Häfen ("we", "us", or "our") takes the privacy of our customers seriously. This Privacy Policy explains how Häfen collects, uses, stores, transfers, and discloses information obtained through hafen.in ("Website").
This Policy is incorporated by reference into the Häfen Terms of Service. By accessing the Website, you accept this Policy and consent to the handling of your information as described herein.
For any privacy-related queries, write to us at support@hafen.in. We respond within 24 hours.
2. Definitions
Personal Information: Information that can identify you — such as your name, address, email address, or phone number.
Non-Personal Information: Information that does not identify you, including IP address, browser type, pages viewed, device type, cookie data, and anonymised usage statistics.
Sensitive Personal Information: Passwords; financial information such as bank account, credit card, or debit card details; and biometric or health data.
3. Information We Collect
Personal Information
We collect Personal Information only when you voluntarily provide it — for example when you:
• Place an order or register on the Website
• Contact us by email
• Sign up for our newsletter or back-in-stock alerts
• Participate in surveys
Information collected includes your name, email address, delivery address, and order details.
Non-Personal Information
We automatically collect Non-Personal Information through cookies, pixels, and server logs when you visit the Website. This includes IP address, browser type, pages visited, session duration, and clickstream data. Third-party service providers may also collect Non-Personal Information on our behalf.
Sensitive Personal Information
We collect Sensitive Personal Information only when processing refunds to a bank account different from the one used for the original payment. Access is strictly limited to those who need it to complete the refund.
4. How We Use Your Information
We use your information to:
• Process and fulfil your orders
• Communicate with you about your orders, queries, or account
• Send product updates and offers (you may opt out at any time)
• Improve our Website, products, and services through analytics
• Comply with legal obligations
We do not sell, rent, or share your Personal Information with third parties for their direct marketing purposes without your consent.
5. Cookies and Tracking
We use cookies and pixels to improve your experience and to understand how the Website is used. Most browsers allow you to block or delete cookies, though doing so may affect Website functionality.
To opt out of interest-based advertising, adjust your browser or device settings. To unsubscribe from emails, use the unsubscribe link at the bottom of any email we send.
6. Disclosure of Your Information
We may share your information with:
• Third-party service providers supporting our operations (logistics, payments, analytics), bound by confidentiality obligations
• Regulatory or legal authorities, as required by applicable law or court order
• Successors or acquirers in the event of a merger, acquisition, or business transfer
7. Third-Party Websites
The Website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices. Visiting those sites is at your own risk.
8. Security
We implement reasonable technical, operational, and physical security measures to protect your Personal Information. Access is restricted on a need-to-know basis.
If you suspect any unauthorised use of your information, write to us immediately at support@hafen.in.
9. Children's Privacy
The Website is not directed at children under 18. We do not knowingly collect Personal Information from children. If you believe a child has provided us with their information without consent, write to us and we will promptly delete it.
10. Your Rights
You may at any time request correction, withdrawal of consent to processing, or deletion of your Personal Information. Write to us and we will process your request within a reasonable time.
11. Changes to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page. Continued use of the Website after changes constitutes your acceptance.
Contact Us
For all queries, write to us at support@hafen.in. We respond within 24 hours.
Häfen | hafen.in
Registered Office: 4th Floor, Umiya Emporium, Adugodi, Tavarekere, Opp. Forum Mall, Hosur Road, Bangalore 560029, India.