Contact information

Customer Support

For all queries, complaints, returns, warranty claims, or any other matter, write to us at:

We respond to every email within 24 hours.

There is no phone support line. All support is handled via email so that every query is tracked and resolved with a reference number.

What to Include in Your Email

To help us resolve your query as quickly as possible, please include:

• Your order number

• Your registered email address or name

• A description of your query or issue

• Photos or videos, if relevant (e.g., for warranty or damage claims)

Response Times

• General queries: within 24 hours

• Returns and refund requests: within 24 hours

• Warranty claims: within 24 hours (resolution timelines depend on the nature of the claim)

• Escalations: within 2 business days

Grievance Escalation

If your concern is not resolved to your satisfaction, please refer to our Customer Grievance Redressal Policy. All escalations are also handled via support@hafen.in.

Registered Office

Häfen

4th Floor, Umiya Emporium,

Adugodi, Tavarekere,

Opp. Forum Mall, Hosur Road,

Bangalore 560029, Karnataka, India.

Corporate Identity Number: U52590KA2016PLC086582

Email: support@hafen.in

Response time: within 24 hours

hafen.in